Terms of Service

Terms of Service for Windsor Real Estate Photography

  1. Definitions
    1. Standard Services: Standard services include any combination of the following services: Photos, Videos, Drone (aerial photos & video)
    2. iGuide Tours: iGuide Tours are drafted by Planitar, a third-party service provided by Windsor Real Estate Photography. iGuide’s Terms of Services can be found HERE.
    3. Matterport Tours: Matterport tours are drafted by Matterport, a third-party service provided by Windsor Real Estate Photography. Matterport Terms of Service can be found HERE.
    4. Custom Quoted Projects: Include additional services as requested by the listing agent.
  2. By booking services with Windsor Real Estate Photography, the Real Estate Agent accepts the following Terms of Service.
  3. To best meet your scheduling needs, please book as early as possible. We will do our best to accommodate last minute bookings within our availability.
  4. Exclusive use licence for real estate listing
    1. Anything we produce is for your use only
    2. We retain ownership of all media; you may not sell, trade or gift digital assets
      1. A sentimental copy may be shared with the seller with permission
    3. We will not re-licence any media for any real estate sale, rental, lease etc.
      1. This does not apply to common features/exteriors/amenities for multi dwelling communities of neighborhoods
      2. There may be situations where we re-license photos for non-real estate or sale purposes (eg. Kitchen designer/ landscaper)
  1. Timeline for Real Estate Media Services
    1. Standard Services provided during standard business days will be delivered the next business day before noon.
    2. Standard Services provided on weekends or statutory holidays will be delivered next business day before noon.
    3. iGuide Services will be delivered by end of next day Monday to Saturday.
    4. Delivery timelines for Custom Quoted Projects will be included as part of the quote.
    5. Rush Delivery is not available, good work takes time. Please book accordingly.
  2. Delivery of Final Services
    1. All Standard Services will be delivered via email using Dropbox links.
    2. If the Real Estate Agent does not have a shared Dropbox with Windsor Real Estate Photography, the Real Estate Agent is responsible to download and maintain a copy of their media.
    3. If the Real Estate Agent has a shared Dropbox with Windsor Real Estate Photography and deletes their assets Windsor Real Estate Photography will not be held responsible for any lost content.
    4. Windsor Real Estate Photography will hold all media for 1 calendar year. We make no guarantees that should the Real Estate Agent, or a party acting on their behalf, delete or lose any assets, Windsor Real Estate Photography will be able to provide another copy.
    5. All iGuides will be provided via email by iGuide. Windsor Real Estate Photography is not responsible for maintaining any iGuide media. These are held according to iGuide’s terms of service.
    6. All Matterports are valid for a maximum of 1 year unless renewed.
    7. Windsor Real Estate Photography is not responsible for uploading the Real Estate Agent’s assets to any website. Digital Marketing services are available at an additional fee.
  3. Payment
    1. Invoices are sent at the beginning of each calendar month and include any services received in the previous calendar month.
    2. Payment is due within sixty (60) days of invoice date.
    3. Late payments will bear interest of 5% on the principal each month until paid.
    4. The Real Estate Agent agree to pay all reasonable legal fees and costs which may be incurred in connection with Windsor Real Estate Photography’s collection of any past due amounts.
  4. Rates
    1. Rates for all Standard Services are listed HERE. Prices subject to change without notice.
    2. iGuide Tours up to 3,000 sq ft are billed at standard rate. iGuide Tours over 3,000 sq ft are subject to a 4.5 cent per square foot additional charge, as dictated by Planitar.
    3. Matterport Tours up to 3,000 sq ft are billed at standard rate. Matterport Tours over 3,000 sq ft are subject to a 4.5 cent per square foot additional charge, as dictated by Matterport.
    4. Custom Quoted Projects will be provided in writing on a per-project basis.
    5. In order to split billing, shared listings must be specified at time of booking and confirmed in writing by both parties.
    6. The agent making the appointment will assume responsibility for payment unless Windsor Real Estate Photography is notified in writing.
  5. Provision of Services
    1. Listing agent, property owner, or management company must be present at all tenanted shoots.
    2. iGuide Tours require access to all spaces in the home. All walls in every room must be visible in order to complete the service.
    3. Specific Photographers must be requested in advance and are subject to availability.
    4. Some service are weather dependent, as determined by the photographer at time of shoot. All efforts will be made to complete all ordered services. Services that cannot be completed due to weather, will not be billed. The Real Estate Agent will have the option to re-book the missed services at a time that is convenient to both parties.
    5. All photographers reserve the rights to abandon a shoot for their safety at their discretion. It is the Real Estate Agent’s job to ensure the listing is safe prior to the arrival of the photographer. If a photographer abandons a shoot for safety concerns, the Real Estate Agent will be billed the full amount of the booked services.
    6. Listings will be shot as they are at time of photographer arrival. Windsor Real Estate Photography does not schedule time for staging during the shoot.
  6. Cancellation
    1. Cancellation of some or all services with less than 24-hours notice will be billed 50% of the total services booked.
    2. Services rescheduled within 24 hours of the originally scheduled time, will be subject to a 25% rescheduling fee for the total services booked.
    3. Cancellation made within 1 hour of appointment time will be billed at full rate of total services booked.
  7. Terms of Service are subject to change without notice at anytime.